Technical Support Advisor

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable Mobility, Connectivity and Technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

The role of the Technical Support Advisor is really important to us. We are seeking a skilled and customer-focused individual to join our team in the field of Telematics. You will be working directly with customers to investigate and resolve technical queries with their telematics system.

We would love to welcome you to our Arden Square, Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be:

• Resolve existing customer queries through investigation, problem solving and resolution of queries.
• Contacting customers directly ensuring they are kept up to date with all outstanding queries
• Ensure all technical queries are logged and kept updated until issues are completely resolved
• Ensuring details of each issue is logged to enable root cause analysis
• Supporting engineers while onsite to ensure telematics equipment is functioning before leaving site

• Previous experience in a technical support role
• Problem solving skills and an understanding of data analysis
• Strong attention to detail and able to prioritise well
• Good knowledge of Microsoft Office Products
• Experience of working on a CRM system, preferably Salesforce 
• Telematics experience would be desired but is not essential

Benefits:

• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme 

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Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.