Client Services Manager (City of London)

A leading fin-tech firm are looking to hire a Client Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support for foreign exchange trading software.

You’ll have responsibilities such as:

• Serve as the primary technical liaison for customers, providing support on trading software functionality and venue connectivity.
• Convert customer feedback and requests into detailed project requirements, product enhancement specifications, and release documentation.
• Clearly communicate project status updates and priorities to both internal teams and external stakeholders.
• Oversee software release processes, including drafting release notes, managing product configurations, conducting final smoke tests, and coordinating with customers.

Requirements needed:

The ideal candidate will have excellent interpersonal and communication skills, and will additionally possess technical or business experience with:

• Electronic trading
• FIX protocol
• Forex markets
• CentOS / REHL
• Scripting/coding experience
• Extreme comfort with log investigation and configuration file management
• Issue ticketing systems
• APIs such as REST
• IDEs such as IntelliJ
• Java systems