Head of Business Intelligence - Member Services

Head of Business Intelligence - Member Services page is loaded Head of Business Intelligence - Member Serviceslocations: Darlingtontime type: Full timeposted on: Posted Todayjob requisition id: JR2107 Head of Business IntelligenceWe have an exciting opportunity for A Head of Business Intelligence to join the Business Intelligence team within Member Services on a permanent basis, based in our Darlington office (hybrid working). Who we areRailpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page . The roleAs Head of Business Intelligence, you will primarily lead the strategic development and delivery of data capabilities across Member Services. Reporting into our Member Services Solutions & Delivery Director, you'll design and implement a data strategy that meets operational, regulatory, and scheme requirements, while aligning with Trustee expectations and enterprise-wide governance principles. You will also lead the development and implementation of an operational planning and performance capability across the Member Services business operations functions.Within this role, you'll develop and deliver the Member Services data strategy aligned with Railpen's governance and member-first ethos and drive innovation in data use and improve data quality through process enhancements.This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK. The personWe're looking for someone with expertise in Business Intelligence platforms, data modelling, and metadata management. You will be familiar with pension administration systems and integration across platforms and have a deep understanding of financial services data structures and compliance. You will have past experience in leading data strategy and governance in regulated environments and experience in overseeing business operations resource planning and performance through robust tracking, analyses and recommendations for improvements. An ability to effectively manage data and analytics teams and encourage transformation initiatives is fundamental to this role.As Head of Business Intelligence you will have a passion for delivering excellence for members. Collaboration is fundamental to this role to enable you to align data-driven capabilities with member service priorities and goals. You must be able to respectfully negotiate, communicate and influence to achieve necessary outcomes. The ability to think strategically, holistically, analytically and lead from the front is key, as is having a proven ability to innovate and solve problems in data-scarce environments. You'll lead by example and aim to maximise the potential of your direct reports by sharing your expertise, whilst helping to instil a continuous improvement mindset throughout Member Services.Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They're what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of 'fair challenge', aligned to the best interests of our members. What we can offer you Rewarding you A competitive salary 28 days annual leave plus bank holidays Generous annual bonus plan We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay 4x Life Assurance cover Colleague referral scheme Heath & Wellbeing Private Medical Insurance Employee assistance programme Health cash plan Eye care vouchers Flu vaccination Lifestyle We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave Buy and sell holidays Give as you earn scheme Paid volunteering days Flexible half days leave Electric vehicle leasing Cycle to work scheme Next StepsPlease apply via the apply button or visit our careers page by Thursday 6th November 2025. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life