MO Data Operations Team Leader
Job Profile: MO Data Operations Team Leader Role Overview
- Job Title: MO Data Operations Team Leader
- Division: Service Operations & Delivery SESL
- Reports To: Faults & MO Data Operations Team Manager
- Direct Reports: 4
- Hours: 39 hours per week
The MO Data Operations Team Leader is responsible for leading and coordinating a back-office team focused on delivering Industry SLA's, whilst adapting and incorporating all the change projects currently ongoing.
Accountable for delivering against key performance metrics and managing the day to day performance while being a Player / Manager on a small team.
Key analytical skills are required to understand trends and to focus on improvement opportunities.
Effective people management, maintaining high standards of professionalism, customer service, and process adherence.
You will also champion a culture of continuous improvement, supporting the development and capability of your team.
Responsibilities & Accountabilities- Providing day-to-day line management for the MO Data Operations team, ensuring that outputs align with business objectives, and that any change requirements are managed appropriately.
- Responsible for the delivery and reporting of all elemen...]]>