Specialist Engineer

Job Description:

Primary skill Automation Engineer

• Service Lifecycle Management Oversee the design implementation operation and improvement of IT services
• Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs
• Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction
• Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality
• Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future demands
• Continuous Improvement Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfaction
• Incident and Problem Management Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issues
• Change Management oversee change management activities related to IT services ensuring the minimal disruption to business operations
• Service Reporting produce regular service performance reports and communicate findings to stakeholders
• Budget Management Managed service budgets ensuring cost effective delivery of services
• Compliance and Risk Management Ensure IT services comply with relevant regulations policies and standards and manage associated risks

To be successful in this role you should meet the following requirements

• 8 Years of total IT experience with 5 years of relevant IT Service Management experience
• Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent
• ITIL PMP or other relevant certifications are highly desirable
• Strong understanding of IT service management frameworks and best practices
• Excellent communication and interpersonal skills
• Ability to collaborate effectively with cross functional teams and stakeholders
• Strong analytical and problem solving skills
• Experience in managing service performance matrices and KPIs
• Knowledge of incident problem and change management processes
• Budget management and financial acumen
• Knowledge of distributed compute systems especially virtualization platform is preferred

Skills

Mandatory Skills : Major incident management, Stakeholder Management