IT Service Desk Team Leader

Job Description

Job Title: IT Service Desk Team LeaderLocation: FarehamType : Contract up to 6 monthsJob DescriptionCore Competencies & ExpertiseLeadership & Supervision : Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.

Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.

Analytical Troubleshooting : Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.

Communication Skills : Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.

Key Functional FocusKnowledge Cultivation : Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users.

What We OfferThe opportunity to partner with a renowned global luxury brand. A highly collaborative, encouraging, and dynamic team environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.