Partner Operations Manager
Role:Partner Operations Manager
Location: London
Work Model: Hybrid
Employment Type: Contract
We are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non‐technical role bridges publishers, external vendors, and internal teams within a company that delivers large‐scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.
Key Responsibilities
- Act as the liaison between publishers, vendors, and internal teams
- Resolve publisher issues through documentation fixes or cross‐functional escalation
- Coordinate projects and programmes across vendors, PMs, and engineering teams
- Oversee first‐level support operations and define SOPs/playbooks
- Manage vendor relationships and ensure effective stakeholder communication
- Identify opportunities to improve documentation, retrain vendors, or escalate feature requests/bugs
- Support three core products:
- Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)
- Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast‐paced with frequent feature updates
- News App: High‐scale system with low support volume; tickets mainly styling or traffic queries
Required Skills & Experience
- Experience Level: Minimum 2–3 years of professional experience
- Problem Solving/Troubleshooting: Efficient issue resolution via documentation or escalation
- Project/Program Management: Coordinating across vendors, PMs, and engineering teams
- Vendor Management: Overseeing support operations and defining SOPs/playbooks
- Soft Skills: High empathy and relationship management skills, essential in the sensitive, regulatory‐driven news sector
- Preferred Backgrounds: Consultancy (IT/Strategy) or News/Media ecosystem experience
If you are interested then please apply directly to the ad.