Senior Support Analyst /IT Support Engineer

Are you a highly skilled and customer-focused IT professional ready for a dynamic contract opportunity? We are seeking an LTS Senior Support Analyst to join a high-performing Local Technology Support (LTS) team.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

This critical role acts as the primary point-of-delivery for 1st and 2nd line IT support, ensuring the continuous, smooth operation of key entities within the organization.

Key Role Details Job Title: LTS Senior Support Analyst
- IT Customer Service Representative Location: Newcastle, Cobalt Business Park ( Fully Onsite ) Contract Duration: 1 Year Core Responsibilities The successful candidate will be responsible for end-to-end user support and device management: 1st and 2nd Line Support: Provide focused, efficient, and professional first and second line technical support to end-users.

Multi-Platform Troubleshooting: Possess strong technical acumen to support and troubleshoot issues across PC (Windows) and Mac operating systems and hardware.

Audio-Visual (AV) Assistance: Manage and support user needs related to audio-visual equipment .

IT Asset Management: Take responsibility for managing, tracking, and maintaining IT assets, including the provisioning of new IT assets for users.

Collaboration: Act as the local point of support while leveraging support from multiple specialist technical and project teams within the wider organisation.

Required Professional Skills Customer Service Excellence: Excellent customer service skills are paramount for success in this role.

Technical Proficiency: Proven experience working in a busy IT support environment with hands-on experience in PC and Mac support.

Willingness to Learn: A professional commitment to continuous learning and technical adaptability is required.

If you are a dedicated support professional looking to contribute your expertise to a vital local team, we encourage your application.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.d02fcfcb-6df4-40ee-95cf-3eb059ce3173