2nd Line Technical Support Analyst - Asset Management

2nd Line Technical Support - Asset Management

My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems.

Key Tasks

• Ensure a range of IT information is processed in accordance with policies and procedures.
• Investigate a range of IT issues.
• Advise users on systems/policy.
• Develop or adapt a range of software/web pages/information reports, install/maintain a range of hardware and software, analyse a range of information/data, deliver IT training.
• Carry out asset management tasks across the life cycle of Trust IT hardware.
• Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners.

For this role you MUST be able to drive and have your own transport. Expenses will be paid for all miles travelled.

Essential Skills

• Minimum 2 years in IT support experience.
• Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust.
• MS Windows Operating Systems.
• Windows Server and Active Directory.
• LAN, WAN, wireless networking, and structured cabling topologies.
• MS Office applications.
• PC architecture.
• Backup software, and remote access software applications.
• Diploma in IT or equivalent knowledge/experience
• ECDL or equivalent knowledge.
• Can communicate technical information to non technical staff
• Communicates well with staff at all levels of the organisation and show tact and discretion.
• Ability to travel between sites (full driving licence/own car).
• Must be an excellent communicator.

Desirable Skills

• TCP/IP networking.
• Network management systems and network monitoring.
• Computer aided dispatch systems and their associated interfaces.
• Radio systems, including analogue and digital services.
• Telephony systems, including analogue and digital services.

This is a great role and a good opportunity to secure a long term contract. I have interview slots ready to be filled so get in touch ASAP to find out more details on the role,

Randstad Technologies is acting as an Employment Business in relation to this vacancy.