Business Analyst 11561-1
6 months contract with possible extesnion
The Role
You will own the end-to-end requirement lifecycle for specific business capabilities. From shaping ambiguous problem statements to securing formal stakeholder sign-off, you will ensure our systems are scalable, efficient, and data-driven.
What You'll Do
Capability Ownership: Manage and evolve a roadmap for a defined set of capabilities (e.g., Finance, Analytics, or Agent Tooling).
End-to-End PRDs: Lead the creation of high-quality Product Requirement Documents, including as-is/to-be workflows, service blueprints, and functional user stories.
Stakeholder Alignment: Facilitate discovery workshops across Product, Engineering, Ops, and Finance to drive consensus and sign-off.
Process Improvement: Identify bottlenecks in the Order journey and define metrics (CSAT, FCR, Handling Time) to measure success.
Modernisation: Support the migration from legacy systems to a centrally managed ecosystem.
What You'll Need
Experience: Proven track record of end-to-end requirements ownership and PRD delivery in Agile environments.
Analytical Rigour: Ability to translate complex business problems into structured options and clear data-backed recommendations.
Stakeholder Influence: Strong facilitation skills with the ability to lead cross-functional alignment with minimal oversight.
Tech Literacy: Proficiency with Jira, Confluence, Miro, and BPMN/process modelling tools.
Domain (Nice-to-have): Background in Order Management Systems (OMS), Contact Centres, or the Travel/Automotive industry.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.