Customer Service Advisor

Job Title: Customer Service Agent

Location: Newcastle upon Tyne (On-site)

Contract: 6 Months

Hours: 37.5 hrs/week (Rotational shifts)

About the Role:

We are seeking an experienced Customer Service Agent to join our Newcastle team. You will act as the first point of contact for Personal Loans account holders, delivering high-quality first-contact resolutions, handling inbound calls, and maintaining strict GDPR standards in a fast-paced environment.

Requirements:

• Essential: Proven contact centre and inbound customer service experience.

• Desirable: Financial services experience, personal loans knowledge, and CRM system familiarity.

Apply today to join our team!

Randstad Technologies is acting as an Employment Business in relation to this vacancy.