IT Helpdesk Support (1st and 2nd line)

IT Support Analyst (1st/2nd Line)

Day Rate: £150 - £200/day (Outside IR35)
Location: Farringdon, London (5 days Onsite)
Duration: 6 Months with Potential extension

About the Role

We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches.

This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders.

Key Responsibilities

• User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system.
• M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and OneDrive environments.
• Infrastructure & Deployment: Install, configure, and maintain computer systems, networks, printers, and peripheral IT equipment. Assist with software and OS rollouts.
• Maintenance & Projects: Perform routine system updates and performance monitoring. Support key IT projects, including hardware upgrades and new network installations.
• New Office Opening: Travel to Suffolk as required to assist with setting up and opening a new regional office.
• Documentation: Record support activities, troubleshooting steps, and resolutions to contribute to internal knowledge sharing.
• Remote Assistance: Support the IT Lead remotely as and when required.

Requirements & Qualifications

• Proven experience in a 1st/2nd line IT technical support role.
• Solid working knowledge of Microsoft 365 (specifically SharePoint and OneDrive administration).
• Strong hardware, software, and basic network troubleshooting skills.
• Excellent communication and stakeholder management skills.
• Flexibility to travel to Suffolk when required for project support.
• Prior experience in the construction or field-services sector is a plus, but not essential.

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.