Senior Support Analyst /IT Support Engineer

Are you a highly skilled and customer-focused IT professional ready for a dynamic contract opportunity? We are seeking an LTS Senior Support Analyst to join a high-performing Local Technology Support (LTS) team. This critical role acts as the primary point-of-delivery for 1st and 2nd line IT support, ensuring the continuous, smooth operation of key entities within the organization.

Key Role Details

• Job Title: LTS Senior Support Analyst - IT Customer Service Representative

• Location: Newcastle, Cobalt Business Park (Fully Onsite)

• Contract Duration: 1 Year

Core Responsibilities

The successful candidate will be responsible for end-to-end user support and device management:

• 1st and 2nd Line Support: Provide focused, efficient, and professional first and second line technical support to end-users.

• Multi-Platform Troubleshooting: Possess strong technical acumen to support and troubleshoot issues across PC (Windows) and Mac operating systems and hardware.

• Audio-Visual (AV) Assistance: Manage and support user needs related to audio-visual equipment.

• IT Asset Management: Take responsibility for managing, tracking, and maintaining IT assets, including the provisioning of new IT assets for users.

• Collaboration: Act as the local point of support while leveraging support from multiple specialist technical and project teams within the wider organisation.

Required Professional Skills

• Customer Service Excellence: Excellent customer service skills are paramount for success in this role.

• Technical Proficiency: Proven experience working in a busy IT support environment with hands-on experience in PC and Mac support.

• Willingness to Learn: A professional commitment to continuous learning and technical adaptability is required.

If you are a dedicated support professional looking to contribute your expertise to a vital local team, we encourage your application.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.