Customer Service Support- IT

Customer Service Advisor / Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote

A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support via phone, email, chat, and post. You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams.

As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience.

Essential Skills

• Experience in fast-paced call or contact centres
• Strong problem-solving skills with complex queries
• Comfortable using IT systems like ServiceNow
• Good knowledge of FCA rules and compliance
• Clear and professional communication skills

£16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote

If you have a strong background in customer service or call centre work, along with experience using ServiceNow, this is a fantastic opportunity to be part of a meaningful and impactful project.

To apply, please contact Iram Shariff at or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.