Desktop Support Technician

Desktop Support Technician

Location: Victoria, London, UK

Work Model: Onsite, 5 days per week

Contract: 6-months

My client, a leading global provider of financial software solutions, is seeking a Junior Desktop Support Technician to join their onsite support team. This is a hands-on role, serving as the first point of contact for employees and providing high-quality technical support. You'll manage daily walk-ups and remote tickets (averaging 30 per day), ensuring quick resolution and minimal downtime.

What You'll Do

• Provide front-line support via walk-ups and remote channels.
• Diagnose and resolve hardware/software issues across Windows and MacOS.
• Manage onboarding, workstation setup, and user training.
• Handle asset management, upgrades, and patching.
• Support meeting rooms, events, and small IT projects end-to-end.

What We're Looking For

• 1+ year of tech support/help desk experience.
• Knowledge of Windows or MacOS operating systems.
• Strong interpersonal and communication skills.
• Customer-focused mindset with ability to explain technical concepts clearly.
• Familiarity with ServiceNow, Active Directory, Office 365, Google Suite, Slack, Zoom, and VPN basics.

Why Apply? This is a great opportunity to step into a junior IT support role with exposure to global users and enterprise systems. You'll gain hands-on experience in a fast-paced environment, working onsite in Victoria, London, with a supportive team and clear career development potential.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.