HAM Analyst

IT Hardware Asset Management (HAM) Analyst

• Location: Central London (2 days/week on-site)

• Duration: 6 months (Initial)

• IR35 Status: Inside IR35

• Day Rate: £200 per day

Role Overview

We are seeking an IT Hardware Asset Management (HAM) Analyst with 2-4 years of large enterprise experience. In this contract role, you will manage the end-to-end life cycle of end-user assets (PCs, mobile devices, accessories), with a core focus on maintaining a hyper-accurate ServiceNow CMDB.

Key Responsibilities

• Data & CMDB Integrity: Validate and reconcile asset data across ServiceNow CMDB and Flexera to resolve discrepancies.

• Lifecycle Management: Execute HAM processes from procurement, license tracking, and refresh scheduling through to e-wasting.

• Ticketing & Triage: Review and resolve ServiceNow incidents and requests linked to hardware assets.

• Reporting: Analyze trends and generate inventory, compliance, and budget reports using Excel and Power BI.

Key Requirements

• Experience: 2-4+ years in enterprise hardware management.

• Tech Skills: Strong MS Excel (VLOOKUPs) and Power BI capabilities.

• Tools (Desirable): Prior exposure to Flexera, ServiceNow, SCCM, Intune, Nexthink, or ITIL/IAITAM certifications.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.