IT Network Support L2 - MDM Specialist (Mac)

2nd Line IT Network Support - Mobile Device Management (MDM) Specialist

My retail client is seeking an experienced Digital Applications Support Engineer to provide MDM expertise and 2nd line support to various digital applications/networks.

You will be a specialist in supporting digital and mobile applications across the UK and Europe. Your main focus will be utilising Airwatch (VMware Workspace ONE) to standardise and unify the setup, configuration, and security of over 2,500+ enrolled iOS devices (predominantly iPads and iPhones). Beyond MDM, you will act as the 2nd/3rd line support for a broader in-store digital ecosystem; supporting everything from Meraki Wi-Fi networks to digital signage, in-store audio,and online booking services.

Essential Skills

• Strong MDM Expertise: Proven hands-on experience with Mobile Device Management platforms (specifically Airwatch/Workspace ONE).
• Apple/iOS Ecosystem: Deep familiarity with managing iOS devices, including app signing and certificate management.
• Not just end user support as our client requires central configuration, setup and deployments (eg certificates, application updates and policy creation)
• In-depth knowledge around managing the platform rather than the end point application.
• OS Troubleshooting: Solid experience supporting macOS and Windows 10/11 environments.
• Networking Basics: A foundational understanding of networking principles, including Wi-Fi security best practices (Meraki experience is a massive plus).

Desirable Skills

• Experience managing digital signage Content Management Systems (CMS).
• Prior experience working within a Retail IT environment.
• ITIL V3/V4 certification.
• Awareness of enterprise security and compliance standards (PCI-DSS, GDPR, PII)

Key Role Duties

• Mobile Device & Application Management: Manage a fleet of 2,500+ iOS devices via Airwatch MDM. Oversee app signing, certificate maintenance, and software updates while enforcing strict security configurations
• Infrastructure & Network Support: Collaborate with IT teams to support Meraki Wi-Fi networks, manage IP Addressing, and troubleshoot retail telecom/network services
• In-Store Digital Solutions: Act as the technical touchpoint for high-visibility store tech, including digital signage CMS, in-store audio, workforce management tools, and digital receipt solutions.
• Governance & Documentation: Maintain pristine reference documentation, run compliance reports, and apply change management principles to ensure software updates cause zero disruption to store trade.

Our client offers hybrid working based out of Fareham. I have interview slots ready to be filled so don't delay and apply today as this is an excellent opportunity to work for a global organisation.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.