IT Operations Analyst

IT Operations Analyst - Onsite - Northwich - Contract

• Work Location: Fully Onsite - Northwich
• Shift: Monday - Friday, 8:00 AM - 5:00 PM local time
• Position Type: Contract with potential to extend (Not guaranteed permanent at this time)

We are currently looking for a motivated IT Operations Analyst to join our team!

Your Responsibilities

As an IT Operations Analyst, you will be the face of local and remote tech support, ensuring our regional infrastructure runs flawlessly. Your daily tasks will include:

• Tech Support: Provide 2nd level IT support to onsite and remote end-users.
• Troubleshooting: Use basic analysis techniques to resolve incidents and assist with root-cause analysis.
• Remote & Onsite Care: Utilize remote control software (Bomgar) while also being available for onsite walk-in assistance.
• Customer Service: Use your strong communication skills during regular interactions with IT users.
• Collaboration: Work closely with project team members, support functions, external partners, and vendors.
• ITIL Compliance: Conform to ITIL processes, ensure efficient incident resolution, and maintain proper system logging.
• System Maintenance: Execute hardware and software change requests and install/maintain local infrastructure as needed.

Your Profile

Must-Haves (Experience & Hard Skills):

• Experience: At least 2 years of IT experience in a technical customer support role.
• Tech Stack Mastery: Solid familiarity with:
• Windows 11 & MS O365
• Mobile Phone Support (Android & iOS)
• Remote Software (Bomgar)
• Local Client Configurations (MS Intune, SAP GUI)
• VPN, remote, and wireless connectivity maintenance
• Incident Management tools (ServiceNow preferred)

Soft Skills & Education:

• Soft Skills: Exceptional, customer-service-based mindset with strong problem-solving skills.
• Education: A degree in Computer Sciences or Informatics is preferred, but experience is highly valued over a formal degree.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.