IT Service Desk - 1st Line

IT Service Desk Support (1st Line)

We are looking for a hands-on, service-oriented IT Support professional to join the JTI Group. This is a new role responsible for providing 1st line helpdesk support maintaining workplace infrastructure, managing hardware assets, and ensuring seamless IT operations for our business users.

This role will suit a caniddate who has 1-5 years experince in simiar onsite role.

This role is a classic on-site IT operations / end-user support position with ownership of day-to-day support, workplace infrastructure, asset handling and participation in local projects.

Key Responsibilities

• Incident Management: Process and resolve IT service requests and incidents using ServiceNow.
• Office Support: Perform daily walkthroughs of office and meeting room areas, proactively troubleshooting equipment and functionality.
• Technical Support: Act as the local IT contact for hardware/software troubleshooting, network issues, and mobile device management.
• Asset Management: Handle lifecycle replacements for laptops, desktops, tablets, and mobile phones, including inventory management for joiners and leavers.
• Project Participation: Assist in local and global IT projects and deliver simple training sessions for users.

What You Bring

• Experience: Ideally 3+ years of relevant IT operations or end-user support experience.
• Technical Skills: Strong proficiency with Windows OS, Microsoft 365 (Outlook, Word, Excel, Forms), and collaboration tools (Teams, SharePoint Online, OneDrive).
• Hardware Knowledge: Experience with AV/video conferencing equipment, telecommunications, and device provisioning (workstations, iOS/Android).
• Professional Approach: An approachable attitude with excellent communication skills, a strong service orientation, and an analytical, troubleshooting mindset.
• Qualifications: ITIL and/or Microsoft certifications are a significant plus.

Why Join Us?

This is a long-term, stable contract position within a dynamic environment with good commuication skills being key. the role is based in SW london and ideally you eill be able to start ASAP/

If you are a reliable, hands-on IT professional ready to start immediately, please get in touch to discuss this opportunity further.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.