Field Services Engineer

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence .

Overview of role:

Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines of Rapiscan systems.

• ADS, CT, Checkpoint & Trace products at customer’s premises, primarily in the Scotland & Newcastle areas, may occasionally include other locations throughout the UK and overseas.
• Installation, commissioning and service support of Rapiscan’s X-ray, CT, Checkpoint and Trace systems at our customer’s premises EMEA and International locations.
• Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
• Carry out service site surveys prior to installations and professional site reports.
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Works on shifts pattern to support key customer site
• Provide remote technical support to Distributors engineers and customers.
• Work with all internal departments and externally with our customers and Distributors on service-related matters and provide guidance when required.
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Duties may be modified or assigned at any time to meet the needs of the business.

Candidate Requirements

• A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
• Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable
• Knowledge of high-end X-ray systems or computed tomography a major advantage
• Experience programming PLC’s an advantage.
• Have excellent ability to trouble-shoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently
• Willingness to travel within UK and Overseas.
• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security passes essential (some require a Criminal Record check).
• Post graduate qualification in Electrical engineering desirable
• A recognised qualification in an IT (Microsoft, cisco etc) a plus
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline