Senior Strategic Partnerships Manager

Why We ExistThe world is moving away from rigid ownership models in favour of more flexible, affordable access. Yet the $1.5 trillion device market has barely moved.Our mission is to transform how technology is bought, used and reused — creating better outcomes for customers, brands and the planet.What We've BuiltRaylo is the subscription infrastructure that enables leading electronics brands, including PlayStation, HP and Dyson, to move from one-off device sales to recurring subscription programmes that increase conversion, deepen loyalty and capture more lifetime value.We have over $90M ARR, we’re profitable, growing fast, with over a quarter of a million subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits an AI-powered operating system that executes and manages device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that enables brands to run subscription programmes at scale.Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value.The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.How We WorkAI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade.Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds.We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement.We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.Our Core Valuesð¡ Be deeply curious – We thrive on innovation through diverse approaches, views, and people.ð Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.ð Focus and execute – We have a big vision, but we believe in nailing the most important problems first.ð Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.The OpportunityThis is a high-impact commercial role reporting to Raylo’s Director of Sales & Partnerships, sitting within the Commercial team led by the VP Commercial. You’ll own the commercial performance of a portfolio of brands including PlayStation, LG, and others as we expand. Your work will directly impact subscription volume, revenue, and Raylo’s share of wallet with the world’s largest electronics brands.What You’ll DoWe’re hiring a Senior Strategic Partnerships Manager to own and grow Raylo’s commercial relationships with the world’s largest electronics brands. The role sits at the heart of how Raylo scales: each of these partnerships represents tens of thousands of incremental subscribers, but only if someone is driving the commercial agenda hard from our side. Your job is to make growth happen.This is a senior commercial role with real ownership. You’ll set the agenda with each partner, bring commercial recommendations the business hasn’t asked for yet, and treat every interaction as an opportunity to unlock the next stage of growth. You go into meetings knowing what you need to walk out with, and you take responsibility for getting there.You’ll combine commercial ownership with operational rigour - building forecasts, identifying levers, structuring asks, and getting them executed. Collaboration is central: you’ll partner closely with Marketing, Product, Operations, and Finance to bring growth plans to life. There is no established playbook for how Raylo runs account management at this stage. You will help write it. If that sounds like someone else’s job, this isn’t the role for you.Commercial OwnershipOwn the commercial performance of your partner portfolio: orders, revenue, share-of-wallet, and category expansionBuild bottoms-up forecasts, identify the levers, and make the case for the investment and trade-offs needed to deliverIdentify and pursue new commercial opportunities - bundles, embedded checkout, new categories, co-funded marketing and run them end-to-end from idea to launchPartner Relationships as Forcing FunctionsSet the agenda for every partner meeting. Walk in knowing what you need to walk out with - a commitment, a data point, a decision, an unlockBuild relationships across multiple levels of the partner organisation. Don’t depend on one contactEscalate confidently when partners under-deliver. Persistence and judgement are non-negotiableRun QBRs as commercial milestones, not status updatesCommercial Recommendations and Internal InfluenceBring recommendations to the business, not questions. Lead with your view and the reasoning behind it, then tell us what you need to executeUse data to make the case, not to report status. Forecasts and performance reads should drive specific asksBuild internal alignment with Finance, Marketing, Product, and leadership around your plans before you take them externalHelp define how Raylo runs account management as we scale - cadence, reporting standards, partner playbooksPerformance ManagementTrack and optimise account KPIs: subscription volume, conversion, revenue per partner, share of categoryReport pipeline and forecasts accurately to the Director of Sales & Partnerships and VP CommercialMaintain commercial documentation and partner intelligence - understand the partner’s business deeply enough to anticipate their constraints and prioritiesWhat We’re Looking ForYou’ve owned commercial relationships with large, complex partners before - you know what it takes to drive growth from a base where the partner doesn’t always make it easy. You’ve led account relationships end to end: building the commercial case, navigating stakeholders across multiple functions, structuring asks, and getting things over the line. You bring genuine curiosity about what’s actually going on inside your partner’s business, and the conviction to push when you know what needs to happen.You’ll Succeed with5–8+ years’ experience in partnerships, business development or B2B commercial roles where you’ve owned a revenue or growth numberProven experience building and growing strategic partnerships across electronics, consumer tech, telcos, fintech, payments, OEMs, or closely related sectorsExcellent commercial communication - sharp briefs, confident commercial cases, partner meetings that extract what you needSelf-starter mentality. You don’t need prescriptive direction - you bring the plan, then refine it with inputComfortable with ambiguity. You operate well when the playbook hasn’t been written yet, and you contribute to writing itDeep curiosity. You go one layer deeper than the brief asks for - on numbers, stakeholder context, commercial logicStrong commercial rigour: you can model a deal, challenge terms, understand unit economics, and translate them into specific partner asksOpportunities & Benefitsð Fast-track your career – 40% of our employees are promoted every review cycle (bi-annually)ð Exclusive Raylo device lease for employeesð Private Medical Insuranceð Stock options for all employeesð L&D budget to support the skills you valueð Hybrid working model– 3 set days in the London Bridge Office (Monday, Wednesday & Thursday)ð 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to youð¶ Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.ð§ Workplace nursery scheme for major cost savingsHiring ProcessWe move quickly and we'll aim to give you the best candidate experience possible. It starts with a 15-minute call, no prep needed. If there's a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one.If there's anything we can do to support you through the process, whether that's adjustments or anything else, please let us know.*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. Diversity & Inclusion at RayloAt Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.Department: CommercialType: Full timeLocation type: Hybrid