Head of Culture

As Head of People and Culture, you will lead a small, high-performing team responsible for bringing the People strategy to life and strengthening the organisation’s reputation as a great place to work.

Working closely with the leadership team, you will provide expert guidance and coaching to accelerate team growth and capability. You will also act as a key escalation point while supporting and developing the Talent Lead and People Experience Co-ordinator to ensure consistently high standards across the function.

This role requires both strong HR expertise and a proactive, opportunity-led mindset — someone who can build a scalable, effective People operating model while driving meaningful impact across the business.

Key Responsibilities

People Leadership

• Own and deliver core People foundations, positioning the function as proactive and commercially impactful
• Elevate People operations to improve manager capability, hiring quality, and overall performance
• Partner with Marketing to shape and strengthen the employer brand
• Act as a trusted advisor to leadership, providing coaching, insights, and clear recommendations

Employee Experience & Culture

• Enhance employee listening strategies, embedding effective feedback loops and recognition initiatives
• Oversee the full employee lifecycle, from talent planning and onboarding through to development and offboarding
• Embed company values into day-to-day operations and key employee moments
• Drive initiatives that improve engagement and internal communication

Performance Enablement

• Implement a future-focused skills framework and clear career progression pathways
• Establish and maintain a structured performance framework that supports continuous development
• Build manager capability through targeted training and accessible learning resources

People Operations

• Explore and implement AI solutions to improve efficiency and employee experience
• Optimise People systems and processes, driving automation where appropriate
• Oversee all core People operations, ensuring compliance and alignment with employment law

Talent Attraction

• Lead the Talent team to deliver structured, candidate-focused hiring processes
• Shape hiring plans aligned with business growth
• Own and enhance the onboarding experience, ensuring a high-quality and supportive journey for all new joiners

About You

• Proven experience leading People functions within a fast-growing technology business
• CIPD Level 5 (or equivalent experience)
• Highly organised with the ability to balance operational delivery and strategic execution
• Commercially minded, understanding the link between People strategy and business growth
• Experienced in building scalable, practical solutions
• A confident coach and trusted partner to senior stakeholders
• Strong understanding of People operations within scaling organisations
• Collaborative, low-ego approach with the ability to build relationships at all levels
• Data-driven with strong problem-solving skills and a proactive mindset
• Adaptable and comfortable operating in fast-paced, evolving environments

What Success Looks Like (12 Months)

• eNPS improving quarter-on-quarter
• Key milestones across the People plan consistently achieved
• Pulse survey response rates exceeding 80%
• 100% of managers completing development programmes with positive feedback
• Clear People and Culture metrics established and actively informing business decisions

Hit 'apply' to submit your CV or reach out to lee.redfearn@raynerpersonnel.com