Technical Lead

Job Description

hackajob is collaborating with Raytheon to connect them with exceptional professionals for this role.

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Raytheon UK is searching for a Technical Lead to join our OMNIA® Training team.

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As Technical Lead, you will be critical to the successful delivery of the programme, collaborating within matrix organisation across multi-disciplinary teams .

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The Technical Lead role requires a customer first mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment.

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OMNIA are redefining the British Army’s collective training. To do that, we are looking for the best and brightest minds from across the UK. We are backed by British innovation and powered by world-class experts, like you.

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We are looking for individuals who want to serve. You’ll have a mission focus, and the enthusiasm and drive to deliver. You must be eligible and willing to obtain SC clearance and will be based at Warminster working in a hybrid style.

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Key Responsibilities:

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• \nProvide technical leadership for the live operational estate, ensuring the stability, performance, and availability of production systems and services.\n

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• \nAct as the senior technical authority for service operations teams supporting cloud-based platforms, training systems, and business applications.\n

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• \nLead technical investigation and resolution of major incidents affecting live production services.\n

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• \nOversee operational support activities across infrastructure, applications, and platform services deployed in cloud environments.\n

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• \nProvide technical oversight for system performance, reliability, and service resilience across the live estate.\n

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• \nManage and oversee patching and vulnerability management processes, ensuring systems are maintained in line with security policies and operational requirements.\n

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• \nWork closely with engineering, DevOps, and service management teams to ensure smooth operation of CI/CD pipelines and production deployments.\n

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• \nSupport operational readiness for system releases, ensuring production environments are prepared for new capabilities and updates.\n

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• \nEnsure monitoring, logging, and observability practices are implemented to maintain visibility of system health and performance.\n

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• \nProvide technical guidance and mentoring to service operations teams, supporting effective troubleshooting and incident resolution.\n

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• \nContribute to continual service improvement by identifying operational risks, performance issues, and opportunities for optimisation.\n

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Required Skills and Experience:

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• \nExperience providing first-line IT support within a service desk or technical support environment.\n

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• \nProven experience supporting and managing live production systems within complex defence, government or regulated enterprise or cloud environments.\n

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• \nStrong technical expertise in cloud platforms such as Azure or AWS and their operational support models.\n

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• \nExperience supporting containerised applications and orchestration platforms (e.g. Kubernetes, Docker or OpenShift).\n

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• \nExperience diagnosing and resolving complex production incidents across infrastructure, platforms, and applications.\n

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• \nStrong understanding of DevOps and CI/CD practices supporting deployment and operation of modern platforms.\n

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• \nExperience managing system patching and vulnerability remediation activities in operational environments.\n

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• \nExperience working with monitoring and observability tools (e.g. Prometheus, Grafana, ELK stack).\n

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• \nExperience coordinating technical activities across engineering, support, and service management teams.\n

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• \nStrong analytical and troubleshooting skills across distributed systems and cloud-based services.\n

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• \nExperience supporting operational environments governed by ITIL service management practices.\n

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Desirable Skills and Experience:

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• \nExperience supporting cloud-based environments (e.g. Azure, AWS) or hybrid infrastructure.\n

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• \nFamiliarity with monitoring and observability tools (e.g. Grafana, ELK stack, Prometheus).\n

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• \nExperience supporting users within secure or regulated environments.\n

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• \nExperience supporting users during operational events, exercises, or high-demand periods.\n

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