Account Manager

Job Title: Account Manager

Location: Hull (Hybrid/Office-based)

Salary: 30,000 - 35,000 per annum + bonus/commission structure

Job type: Full-time, Permanent

About Reality Solutions:

Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth.

We specialise in:

• ERP Solutions
• IT Managed Service Provision
• Cloud Hosting Services
• Development and System Integration Consultancy

Our mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.

The Role:

As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes.

Success in this role will be measured against key commercial and service-driven KPIs, including:

• Client Retention Rate
• Account Growth
• Net Revenue Retention
• Customer Satisfaction Score (CSAT)
• Customer Lifetime Value (CLV)

Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for a portfolio of clients
• Build long-term, strategic relationships with key stakeholders
• Conduct regular account review meetings
• Ensure clients fully utilise and gain value from their solutions

Account Growth & Revenue Generation:

• Identify upsell and cross-sell opportunities across software, services, and hosting
• Work closely with pre-sales and technical teams to scope solutions
• Deliver proposals, pricing, and commercial negotiations
• Drive consistent revenue growth within assigned accounts

Retention & Customer Success:

• Proactively manage renewal cycles to maximise retention
• Identify at-risk accounts and implement recovery plans
• Ensure smooth onboarding and ongoing client engagement
• Drive adoption of additional services to increase stickiness

Internal Collaboration:

• Work closely with Sales, Marketing, and Technical teams
• Share client insights to support campaigns and product development
• Ensure seamless handover from new business to account management

About you:

Skills & Experience Required:

Essential

• Proven experience in Account Management, Customer Success, or Sales
• Strong commercial awareness and ability to identify growth opportunities
• Experience managing long-term client relationships
• Excellent communication and stakeholder management skills
• Ability to manage multiple accounts and priorities

Desirable

• Experience within IT, software, ERP, or CRM environments
• Knowledge of Sage products
• Experience selling or managing managed services / hosting solutions
• Understanding of subscription-based or recurring revenue models

Key Competencies:

• Relationship building and trust development
• Commercial negotiation and closing skills
• Problem solving and solution-led thinking
• Organisation and pipeline management
• Data-driven decision making (KPI-focused)

What we offer:

• Competitive salary ( 30k- 35k) with performance-based incentives
• Opportunity to work with industry-leading software solutions
• Ongoing training and professional development
• Supportive, collaborative team environment

Why Join Reality Solutions?

At Reality Solutions, we pride ourselves on delivering high-quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success-giving you the opportunity to directly impact both your accounts and the wider business.

Please click the APPLY button to send your CV and covering letter for this role.

Candidates with the relevant experience and job titles of; Business Development Manager, Account Executive, BDM, Customer Success Manager, B2B, Account Executive, Sales Account Manager, Account Manager, IT Account Manager, Customer Success Manager, Sales Executive, may also be considered for this role