Incident Manager

🚨 We’re Hiring: Major Incident Manager | Belfast | £60,000 + Benefits 🚨

Are you the person who stays calm when everything else is on fire? 🔥

Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you.

We’re looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast, playing a key role in managing critical IT incidents across multiple large-scale organisations.

💼 What You’ll Be Doing:

✅ Owning and driving major incidents from start to finish

✅ Leading crisis calls and coordinating technical teams

✅ Keeping stakeholders updated with clear, confident communication

✅ Ensuring incidents are resolved within SLA targets

✅ Reviewing incidents and driving continuous improvement

✅ Making key decisions when it matters most

🎯 What We’re Looking For:

✔️ Experience in Incident / Major Incident Management

✔️ Strong communication skills under pressure

✔️ Ability to lead teams you may have never worked with before

✔️ ITIL awareness

✔️ Experience with Remedy or similar ticketing tools is a bonus

✔️ Resilient, decisive, and calm in fast-paced environments

📍 The Details:

📌 Belfast (Hybrid – 3 days onsite)

💰 £60,000 salary

📞 £50 on-call allowance

⏰ Shift-based role with rota/on-call cover

📈 Genuine growth opportunity within a senior operational team

⚠️ Important Requirements:

🇬🇧 Candidates must already have full working rights in the UK

📍 Must be currently based in Belfast, Northern Ireland, or within a commutable driving distance

🚫 No relocation package available

🚫 No visa sponsorship offered

If you thrive in high-stakes environments and love being the one who turns problems into solutions, this could be your next move.

📩 Apply now or message me directly for a confidential chat.

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