Network Operations Center Shift lead

🚨 We’re Hiring: 24/7 NOC Shift Lead

📍 Belfast (Newtonabbey) | 💼 Permanent

We’re expanding a 24/7 Network Operations Command Centre in Belfast and are looking for an experienced NOC Shift Lead to play a key role in day-to-day operations. This is a newly created role offering real responsibility, visibility, and long-term growth.

If you’re a confident people leader who thrives in fast-paced, incident-driven environments, this could be the perfect next step.

🔧 What you’ll be doing

As the on-shift lead , you’ll ensure smooth service delivery, strong SLA performance, and effective incident management:

• Lead and coordinate NOC engineers during your shift
• Allocate work and ensure tasks are handled by the appropriate teams
• Coordinate and manage major incidents and escalations
• Monitor service quality, SLAs, and operational performance
• Act as the primary point of contact during incidents
• Provide guidance and operational support to engineers
• Manage clear handovers between shifts
• Oversee team members based across multiple locations

👤 What we’re looking for

• 2+ years’ experience managing people in an operational or service environment
• Solid understanding of NOC or service delivery operations
• Proven ability to coordinate incidents under pressure
• Strong communication and stakeholder management skills
• Comfortable working a rolling 24/7 shift pattern
• Eligible for Security Clearance (SC minimum)
• Networking knowledge is advantageous but not essential
• Training budget available for suitable candidates

⏰ Shift Pattern

• 4 on / 4 off rotation
• 7am–7pm (days) → 7pm–7am (nights)

💡 Why apply?

• Join a new and growing command centre
• Leadership-focused role without being a technical escalation point
• Competitive salary with 15% shift allowance
• Structured support, training, and development opportunities
• Work in a critical, high-impact operational environment

🗣 Interview Process

• Stage 1: Microsoft Teams
• Stage 2: Face-to-face interview

👉 Apply now to take the next step in your NOC leadership career.