Junior Support Helpdesk Agent

Role: Junior Support Helpdesk Agent

Location: Canary Wharf, Office based

Salary: £25-32K

Are you seeking your next role and looking for the opportunity to get involved in a variety of tasks? If so, read on.

You will be working for a small business which allows you to learn more and get involved in all aspects, as they grow the chance to be at the forefront of this is down to your hard work.

You will have excellent communication skills and have a passion for solving problems and providing excellent customer service. Patience is the key as you will be dealing with a wide variety of people and will need to ensure that you get a deep understanding of their problems.

Experience working within a SAAS-based environment is hugely beneficial. You will have a proactive attitude and a desire to learn new skills as well as improve processes within the business. Your ideas will be listened to and you will be working in a close-knit team.

As I mentioned, variety is a key part of the role. You will be the voice of the company offering first-line support and have the ability to work on tickets simultaneously. Being able to assess the priority of the tickets is key, and ensuring that you provide regular updates to the customers.

You will be able to put your analytical skills to the test and look for any trends and patterns within the tickets. You will also have the opportunity to get involved in writing how-to articles to assist with any trends.

This role will not suit a shrinking violet as on occasions you will be involved in providing demos to customers. Please note this is not a sales role. It is just another feather to your wings. You will be able to talk through the product and help onboard customers onto the platform.

For more information, please get in touch.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.