2nd Line Support

2nd Line Support
Northampton (Hybrid) | Up to £35,000 + Benefits

Join a leading IT services provider, delivering IT infrastructure, managed services, and support to a wide client base. In this role, you’ll provide 2nd line technical support across servers, networks, PCs, and applications, resolving incidents both remotely and on-site while ensuring SLA targets are met. You’ll work closely with 1st line, 3rd line, and field engineers, offering technical guidance, maintaining documentation, and supporting project delivery. Alongside troubleshooting and escalations, you’ll contribute to audits, installations, and change control while helping to develop junior engineers and identifying opportunities for continuous service improvement.

What’s on offer:

Hybrid working (3 days in / up to 2 days remote after probation), flexible shift patterns (7am–7pm), 25–30 days holiday + bank holidays (increasing with tenure) + option for 2 weeks unpaid leave, subsidised healthcare/medical benefits, modern office space near Northampton centre, high-spec tech setup, structured training and mentoring, career progression, and a fun, supportive culture with regular socials and performance incentives (vouchers, spot prizes, trips).

What we’re looking for:

• 2+ years’ experience supporting servers, networks, PCs, printers, and applications
• Strong knowledge of Microsoft technologies plus AV and backup platforms
• Experience with Citrix, VMware, and Cisco desirable
• Ability to configure and support network and peripheral equipment (routers, switches, UPS, etc.)
• Industry certifications (MCP, MCSA, MCSE, CCNA, CCA) highly desirable
• Strong troubleshooting, documentation, and communication skills
• Proactive and collaborative approach, with the ability to work independently and in a team

If you’re a technically skilled support engineer looking to develop within a collaborative, people-focused IT business, this role offers an excellent platform for career growth and hands-on experience.