Strategic Account Manager

This role has been created due to ongoing expansion, and sits at the heart of their strategy to deepen relationships with local governments and drive adoption of digital and AI-powered solutions.

What you will do:

• You will manage and develop relationships with a portfolio of approximately 60 local authorities, acting as a trusted partner to planning and building control teams.
• You will drive adoption and usage of planning and building control services, including AI-powered tools, supporting councils through digital transformation and change initiatives.
• You will identify and progress opportunities to expand the use of additional services, including planning, building control, and consultancy offerings where they add genuine value.
• You will act as the primary point of contact for your accounts, ensuring strong engagement, satisfaction, and long-term retention.
• You will proactively identify risks within accounts and implement strategies to protect and grow market share.
• You will capture customer insights and feedback to help shape product development and wider business strategy.
• You will support local authorities in their transformation journeys, positioning the business as a strategic, long-term partner.

What you will need?

• 4+ years’ experience in local government, GovTech, or a related sector, with exposure to planning departments or systems
• Strong stakeholder management and communication skills, able to engage senior and operational audiences
• Proven ability to drive adoption of new systems or lead change within local government environments
• Commercially aware, with experience identifying opportunities and managing proposals
• Highly organised and self-sufficient, with experience managing portfolios, using CRM systems, and tracking pipelines
• Exposure to digital transformation programmes or SaaS environments is a plus

Why join this company?

• Salary of up to £55,000 + £10,000 bonus (£2.5k paid quarterly)
• Flexible working arrangements, remote working available for 3 days a week
• Great opportunities to develop both professionally and personally
• Ambitious, hard working and inspired environment where you will be surrounded by high performers
• Great city centre office location
• Team rewards (monthly, quarterly and annually)

Next steps:

Send us your CV - sam@reckee.com