IT Support Engineer

Are you an experienced IT Support Engineer looking for a varied role where no two days are the same?
We're working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You'll join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently.
Key Responsibilities for IT Support Engineer

• Deliver remote technical support to customers via the IT helpdesk
• Visit client sites to resolve IT service requests and provide hands-on support
• Log, track, and manage all actions through the helpdesk system
• Prioritise and manage your workload to deliver the best possible customer service
• Proactively monitor systems, manage faults, and ensure maximum uptime
• Support core IT processes including starter/leaver setup, asset tracking, and service provisioning

IT Support Engineer Required Skills & Experience

• Minimum 3 years' experience in a hands-on IT support role
• Full UK driving licence and access to a vehicle
• Strong communication and customer service skills (both written and verbal)
• Excellent attention to detail and problem-solving ability
• Able to work well under pressure, both independently and as part of a team
• Genuine enthusiasm for IT and technology

Desirable Experience

• 2nd Line IT support background, ideally within an SME or MSP environment
• Networking knowledge - WAN/LAN/WLAN, routing, NAT, network diagnostics
• Windows Server (2019/2022/2025) - DHCP, DNS, Group Policy, RRAS
• Exchange Server (2019/2025) administration
• Microsoft 365 - Entra, Exchange, SharePoint, Defender, and related admin
• Experience with RMM tools and Service Desk Ticket Systems

What's on Offer

• Competitive salary (£30,000-£36,000, with flexibility for exceptional candidates)
• Performance-based bonus scheme
• Private healthcare
• 23 days' holiday + bank holidays
• Regular team building events
• Career development within a supportive and forward-thinking environment

This role will involve a mix of onsite work, office-based tasks, and collaboration with other engineers, so a flexible, proactive approach is key.
If you're ready to take the next step in your IT career with a company that values expertise, reliability, and customer care — apply today!
 
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly who are acting as an employment agency for this hire.
At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website.
 
IND - PERM