Customer Service Representative

We are looking for a proactive and customer-focused Customer Service Representative / Operational Sales Representative to join our Commercial Operations team. This is an exciting opportunity to become the key link between customers and internal departments, ensuring excellent service while supporting the end-to-end order process.

You will be responsible for managing customer orders, maintaining strong customer relationships, and working closely with production, sales, and other internal teams to ensure customer expectations are met.

This is a varied role suited to someone who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional customer service.

Key Responsibilities:

• Process customer orders accurately using an ERP system.
• Manage order amendments, cancellations and re-bookings.
• Coordinate delivery schedules and communicate any changes or delays to customers.
• Respond to customer enquiries via telephone and email.
• Process customer price changes and maintain price lists.
• Handle customer complaints and resolve issues efficiently.
• Raise credit notes where required.
• Maintain customer and product master data.
• Create quotations and support pricing activities.
• Liaise with internal departments including Sales and Production to ensure seamless order fulfilment.
• Support the testing of new ERP functionality and business processes.
• Assist with training new team members where appropriate.

About You:

We’re looking for someone who has:

• Previous experience in Customer Service, Sales Support or Order Processing.
• Experience within a manufacturing or industrial environment is desirable.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with great attention to detail.
• Good working knowledge of Microsoft Office.
• Experience using ERP systems. A positive, customer-first attitude.
• The ability to work independently while also being an effective team player.
• Strong problem-solving and analytical skills.
• The ability to remain calm under pressure and manage multiple priorities.

What We Offer:

• Salary of up to £28,000
• Full training / ongoing development
• Career progestion
• 33 days holiday including Bank Holidays
• Pension Sceme

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.