Customer Support Advisor

We’re working with a fantastic company that’s looking for a Customer Support Advisor to join their friendly and supportive team.

What You’ll Be Doing:

• Own the customer experience by acting as the first point of contact for all inbound phone calls and emails.
• Take ownership of technical issues, providing first-line support to resolve service problems swiftly and avoid unnecessary engineer callouts.
• Support field-based account managers with timely and accurate administrative assistance.
• Accurately identify customer needs through active listening and clear, empathetic communication.
• Deliver practical, customer-focused solutions that drive satisfaction and operational efficiency.
• Investigate and resolve customer complaints, taking accountability for identifying root causes and recommending improvements.

What We’re Looking For:

• Proven experience in a customer service or technical support environment.
• Excellent verbal and written communication skills, with a confident and professional telephone manner.
• Strong organisational skills and the ability to prioritise tasks effectively.
• A proactive, can-do attitude with a passion for delivering outstanding service.
• Ability to handle pressure, multitask, and meet deadlines without compromising accuracy.

If you are interested in this job role please submit your application, alternatively you can give us a call to be the first to apply

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.