HR Senior Customer Success Manager - ER/ HR SaaS & Services - CIPD L5

Enterprise Client Success - Strategic Account Leadership

Join AdviserPlus and help transform the future of HR!

At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most recognisable brands, we’re on a mission to simplify HR and make it more impactful.

We’re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team.

This role is ideal for qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale.

If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we’d love to hear from you.

The Role at a Glance:

HR Senior Customer Success Manager
Remote Working - 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
£50,454 - £65,454
Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…
Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday
Reporting to: Customer Success Director

Company: Leading Provider of HR Tech, Consulting and Advisory Services
Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More…

Your Background / Skills: HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management
Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable

About us:

We are the UK’s leading provider of award-winning HR technology, consulting and advisory services.

We help organisations build positive workplace cultures where people can thrive and businesses can perform at their best. By combining cloud technology, data insight and HR expertise, we simplify employee relations and empower organisations to manage people matters more effectively.

Unlike businesses that simply sell software into HR teams, we genuinely understand HR because we live and breathe it every day.

Our award-winning SaaS platform, empower®, is transforming the way organisations manage employee relations, enabling HR leaders and line managers to handle people matters with greater confidence, consistency and efficiency.

Supported by HR experts, analytics and consultancy services, empower® delivers meaningful operational impact for some of the UK’s largest and most respected employers.

The HR Senior Customer Success Manager Opportunity:

As a HR Senior Customer Success Manager, you’ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long-term commercial relationships.

This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience.

You’ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes.

The ideal candidate will likely come from one of the following backgrounds:

• HR SaaS / HR / ER technology customer success
• HR professional services supporting enterprise organisations
• Senior HR or HRBP-level experience within large enterprise environments
• Employee relations exposure would be particularly valuable.

Where you’ll add value:

• Acting as a trusted advisor and strategic partner to enterprise customers
• Building long-term relationships that drive customer satisfaction and retention
• Leading renewal and retention strategies across key customer accounts
• Identifying upsell and cross-sell opportunities within existing accounts
• Supporting Customer Success Managers through coaching and leadership
• Collaborating with Product, Sales, Marketing and Support teams
• Helping customers optimise HR and employee relations processes through technology
• Supporting strong commercial governance across contracts and renewals
• Using data, reporting and customer insights to guide strategic decisions
• Maintaining accurate records and customer engagement activity within HubSpot

About You:

• Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments
• CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable
• Strong understanding of HR operations and employee relations processes
• Background within HR SaaS is highly desirable
• Alternatively experience within HR consultancy / professional services environments
• Or senior HR / HRBP-level experience within enterprise organisations
• Excellent communication, influencing and stakeholder management skills
• Commercially aware with strong relationship-building capability
• Proactive, organised and customer-focused approach
• Strong presentation and strategic account management skills
• Comfortable managing multiple priorities within a fast-paced environment
• Ability to interpret data and deliver actionable insights

What’s on Offer:

• Life assurance
• Pension
• Holiday purchase scheme
• Volunteering days
• Long service awards
• Contribution towards professional qualifications
• Contribution towards membership fees
• Employee assistance programme
• Health cashback plan
• Flexible working environment
• Opportunity to work with major UK enterprise brands

If you're excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK’s leading HR technology businesses, we’d love to hear from you.

Apply today and help shape the future of HR.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.