Head of Commercial & Operations (UK) - SaaS / Fintech / Payroll-as-a-Service

Fintech Payroll | High-Growth | Global Reach | Transformation Leadership

Ready to build, transform and scale a business with untapped potential?

Let’s start with fit:

• This is not a role for maintaining the status quo.
• Not for those who prioritise stability over challenge or consensus over action.
• Not for hands-off leaders waiting for perfect conditions.

This is for someone who thrives in complexity, drives transformation, and wants to leave a clear, measurable mark. A leader who steps into imperfect environments, brings structure to ambiguity, and builds high-performing teams and scalable systems.

We are a scaling payroll technology business operating across technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership of our UK operation and elevate it into a high-performing, commercially driven, operationally excellent unit.

With strong momentum and clear headroom for growth, this is a chance to step in at a pivotal moment—shaping direction, raising standards, and building a platform for sustained success.

The Role at a Glance

Head of Commercial & Operations (UK)

London / Hybrid

Competitive Salary + Bonus

Multinational business supporting complex, high-volume payroll environments across multiple jurisdictions.

The Opportunity

You will lead the UK operation (c.35 people) and oversee a multi-million-pound revenue stream.

The business has solid foundations but requires sharper execution, stronger systems, and consistently high service standards to unlock its full potential.

Your mandate: fix, build, scale.

Within 12 months: stabilise operations, embed accountability, and significantly improve delivery consistency—creating a business that runs on process, data, and strong leadership rather than reactive effort.

You will play a key role not just in operational improvement, but in shaping how the UK business contributes to the wider global organisation.

What You’ll Be Doing

You will lead hands-on operational transformation—diagnosing payroll and service delivery issues at source, redesigning processes, and improving accuracy, efficiency, and consistency.

You will elevate customer experience, moving from reactive delivery to a proactive, insight-led service model that builds trust and long-term client relationships.

You’ll build a true performance culture through clear KPIs, structured reporting, and weekly accountability rhythms—ensuring performance is visible, owned, and continuously improved.

Leadership will be hands-on in the early stages. You’ll spend time within the operation, reshaping and strengthening the team, developing key individuals, and ensuring the structure supports both day-to-day delivery and future scale.

As operational stability is achieved, you will introduce a more structured commercial approach—supporting pipeline development, improving conversion, and aligning delivery capability with growth ambition.

You will also work cross-functionally with senior stakeholders, ensuring alignment between UK operations and broader strategic objectives.

About You

You are a senior operational and commercial leader with a track record of delivering meaningful transformation in SaaS, fintech, or service-led environments.

You have led teams at scale, improved performance through better systems and processes, and understand how to balance customer delivery with commercial outcomes.

You are not purely strategic—you are hands-on, execution-focused, and comfortable operating close to the detail when needed.

You thrive in environments that are evolving, where not everything is fully built, and where leadership requires clarity, pace, and resilience.

You are confident making difficult decisions, addressing underperformance, and holding teams to high standards—while still creating an environment people want to be part of.

Above all, you take ownership. You don’t wait for direction—you create it.

Why Join

This is a rare opportunity to take real ownership of a UK business unit, shape how it operates, and deliver meaningful operational and commercial impact.

You’ll join an ambitious, growing organisation where strong leadership is valued, pace is high, and results are recognised.

You will have the autonomy to make decisions, the backing to implement change, and the platform to build something that stands as a clear example of transformation done well.

For the right person, this is not just another role—it’s a defining career move.

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