Operations Manager - IT Consultancy - Hybrid, London-Based

Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy?

As our new Operations Manager, you’ll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day.

This isn’t a position where you’ll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions.

If you’re an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level.

The Role at a glance:

Operations Manager

London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits)

Up to £60,000 Depending on Experience

Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events

Full Time – Permanent

Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication

Company: IT Consultancy - Microsoft Dynamics 365 Specialists

Sectors: IT, Software, Tech, Digital, Technical, Creative

Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies.

Who are we?

We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called ‘Gold Partner’) and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally.

Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence.

The Operations Manager role:

As Operations Manager, you’ll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you’ll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients.

In a company of our size, you won’t be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You’ll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards.

This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role.

Key Responsibilities:

Operational Leadership

• Oversee daily business operations, ensuring compliance and excellence across processes.

• Implement and refine workflows to improve efficiency, reduce costs, and scale delivery.

• Monitor KPIs and prepare performance reports for senior leadership.

Project & Client Management

• Act as the primary client contact during project delivery, providing updates and managing expectations.

• Define project scope, timelines, and deliverables aligned with client objectives.

• Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery.

• Lead project review meetings with clients and internal stakeholders.

Team Development & Resource Management

• Lead, mentor, and inspire a growing operations and consultancy team.

• Oversee consultant scheduling, timesheets, holidays, and resource allocation.

• Foster collaboration and strong communication across technical and non-technical teams.

Financial & Reporting Oversight

• Track and report on operational and project budgets.

• Provide accurate forecasting and utilisation reporting through CRM systems.

• Identify opportunities for savings without compromising quality.

What We’re Looking For:

• Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector.

• Strong background in client-facing delivery and B2B engagement across SMEs and large corporations.

• Demonstrated ability to lead teams and manage multiple projects simultaneously.

• Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus).

• Knowledge of Agile methodologies; PMP or equivalent certification is desirable.

• Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team!

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.