3rd Line Support Engineer

3rd Line Support Engineer

Location: London (Hybrid- 1 day in the office a week)

Job Type- Permanent

Our client is expanding their team and looking for a motivated 3rd Line Service Desk Engineer. The ideal candidate will have experience working with IT service providers and help desks. You will work with other companies to make sure IT systems run smoothly.

Our client has lots of experience managing system integration projects in different industries, and they want someone who works well in a team and is keen to learn and grow with them.

This role offers the chance to work on exciting projects across Modern Work and Azure environments while supporting customers and helping to deliver cutting-edge IT solutions.

Job Duties and Required Experiences:

• Experience across core Modern Work and Azure, with some Azure Network/wider networking exposure
• Experience with delivering project work on the above technologies
• Ability to lead on projects across Modern Work and Azure, with some hand holding but with a desire to be self sufficient.
• Provide 3rd line support and handle escalation tickets for Modern Work and Azure technologies.
• Collaborate with customers and internal teams to ensure smooth project delivery and system performance.
• Travel to the office at least once every fortnight (ideally weekly) and attend customer site visits when required.

About You:

• Proven ability to deliver project work in line with best practices and deadlines.
• Confident troubleshooting and resolving complex issues at a 3rd-line level.
• Excellent communication skills, with a proactive and collaborative approach.
• Self-motivated, eager to learn, and capable of working both independently and as part of a team.

Company Benefits:

• Support for professional development and certification.
• Hybrid working model
• Employee Pension
• Competitive salary and comprehensive benefits package.
• A collaborative environment where your ideas and expertise will be valued.
• Be part of a supportive, collaborative team that’s committed to your growth and career development through tailored training and progression plans.

Are you currently in a similar role and looking for the next step in your career? -Apply through this advert today