IT Account Manager

IT Account Manager

Location: Leatherhead (Hybrid)

Our client is a growing cloud consulting and managed services business with a strong position in complex IT services, private cloud, data centre and workspace transformation. This role sits within their sales function and supports the move towards a more proactive, structured and growth-focused account model. The Account Manager will manage a focused portfolio of accounts and prospects, with opportunities primarily self-created and, where appropriate, introduced through marketing, business development, technology vendors, alliance partners and solution provider relationships.

This role will suit someone who wants to make a visible impact, help shape how our client develops customer accounts, and operate with a balance of structure, initiative and commercial ownership. The Account Manager is responsible for driving revenue growth and long-term customer development across a focused portfolio of accounts and prospects. The Account Manager owns the commercial thread across their accounts, from qualification and discovery through to stakeholder mapping, account planning, opportunity progression, proposal coordination, commercial negotiation, forecasting, closure and post-sale expansion.

The role works closely with Strategy & Advisory, Delivery and their Managed Services teams, who provide technical, solution and delivery depth. The Account Manager remains accountable for the customer relationship, account plan, pipeline quality, commercial progression, forecast accuracy and revenue outcome

Key Responsibilities and Core Objectives:

• Own and grow a focused portfolio of existing customers, dormant and emerging growth accounts.
• Understand customer environments, priorities, stakeholders, challenges and roadmaps.
• Identify whitespace, growth opportunities and potential service expansion.
• Build trusted relationships with infrastructure, cloud, platform, operations and procurement stakeholders
• Create qualified opportunities through proactive customer engagement and structured follow-up.
• Identify, qualify and progress opportunities across professional services, managed services, lifecycle services and relevant product opportunities.
• Take ownership of suitable qualified prospects introduced through marketing, business development, vendor, alliance or partner activity.
• Convert opportunities into booked revenue through disciplined sales execution.
• Maintain accurate opportunity records in Dynamics.
• Own customer-facing commercial engagement, supported by technical and delivery specialists where required.
• Coordinate proposals, commercial positioning, pricing discussions and internal approvals.
• Participate actively in pipeline reviews, forecast calls, deal reviews, pricing governance and QBRs where relevant.
• Maintain high standards of CRM hygiene, account planning, qualification and forecast accuracy.
• Ensure strong handover to delivery following closure, while continuing to identify expansion potential.
• Work closely with Business Development Managers where qualified prospects have broader account potential.
• Collaborate with Strategy & Advisory to shape customer conversations and solution-led opportunities.
• Work with delivery teams to align commercial commitments with delivery capability.
• Engage with their Managed Services teams to progress XMS and lifecycle opportunities.
• Collaborate with marketing and alliance teams where campaigns support account growth.

Skills and Experience

Essential:

• Experience in IT services sales, account management or customer growth roles.
• Proven ability to grow customer relationships and convert opportunities into revenue.
• Strong commercial ownership across qualification, discovery, proposal, negotiation, closure and expansion.
• Credibility with infrastructure, cloud, platform, operations and procurement stakeholders.
• Strong account planning, stakeholder mapping and opportunity qualification skills.
• Good understanding of services-led sales, including professional and managed services.
• Strong communication, CRM discipline, forecasting accuracy and follow-up.

Beneficial

• Experience selling professional services, managed services or lifecycle services.
• Experience working with technology vendors, alliance partners or solution provider ecosystems.
• Experience in enterprise or public sector account environments.
• Experience in cloud, infrastructure, data centre, workspace or cybersecurity services.
• Experience using Dynamics or similar CRM platforms.
• Exposure to private cloud, VMware, VCF or the Broadcom ecosystem.

Company Benefits:

• Rewarding salary commensurate with experience
• 25 days’ leave plus public holidays
• Hybrid working
• Private healthcare – includes wellbeing and EAP
• Pension and death in service Insurance
• Company and social events
• Employee recognition and reward
• Professional development programme
• Discounted retail, travel, and entertainment

If you don’t tick all the boxes but feel you have a strong foundation with at least some of the skills and experience and have the aptitude and drive to grown, learn and develop with our world class team, then we want to hear from you. Apply through this advert and we will reach out to you