IT Project Manager

IT Project Manager

As a modern cloud consultancy and managed services provider, my client guide enterprises across most industry sectors through digital transformation projects deploying advanced IT solutions.

They have an exciting opportunity for an experienced Project Manager to join the PMO Team. As a PM you will be part of an inclusive, friendly, supportive, and high performing organisation that is challenged to deliver excellence across a diverse range of cloud technologies.

Role Mission and Purpose

Reporting to the PMO Manager, and supported by the wider PMO team, the Project Manager is pivotal in driving success for our vendors, partners, and customers. They are critical figures leading a project from onboarding to completion, overseeing its planning, organization, management, execution, and delivery. They ensure smooth pro-active delivery and ensure the schedule is met to budget, delivering the required quality through building highly-collaborative cross functional teams and acts as a bridge between client and the customer.

The Project Manager understands the defined project outcome, employ’s an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to achieve or exceed customer goals and expectations in a managed way that enables the customer to achieve success.

Lifecycle customers: As a Project Manager you support clients Strategy and Team Plans by championing, identifying and driving opportunities to support transition, growth and retention of customers to lifecycle relationships, collaborating with other teams to achieve the collective goal.

Customer success: The Project Manager is a key contributor to ongoing success for our customers, customer satisfaction and Net Promoter Scoring targets

Required Skills

A PM juggles a variety of core responsibilities to lead a project through hurdles and changes in a compliant manner. Mastery in each of these areas contributes to a smoother experience from the perspective of both team members and stakeholders:

Project planning: Initiate the planning process, clearly defining the project's scope, goals, and objectives. Develop and maintain detailed plans outlining tasks, resources, timelines, and deliverables, creating a solid foundation for project execution. Adaptability and critical thinking to applied plan and management strategies is critical to keep projects moving forward

Team Leadership and Coordination: Assemble and direct project teams, assigning tasks based on members' skills and experience. Focus and unify team efforts by cultivating a positive work environment, promoting collaboration, ownership, resolving conflicts, and leading effective teams through honesty, integrity, professionalism using all the methodologies, tools and communication methods available.

Risk management: Identify and record potential risks early, analyse their possible impact, develop and manage mitigation strategies. Pro-active approaches to minimise disruptions to the project’s schedule, quality, and budget.

Budget Control: Estimate costs, manage budgets, track spending, and controlled adjustment as necessary to keep the project within financial boundaries.

Communication: Open and transparent communication with colleagues and stakeholders. Project Managers provide updates, respond to inquiries, and use feedback to adapt project scope to meet or exceed client expectations.

Quality Standards and Management: Applying client and team processes and procedure, the Project Manager will Implement quality control processes to ensure deliverables meet agreed-upon standards and satisfy client requirements maintaining project integrity. Identify opportunities for Continuous Improvement, feeding into the PMO function.