Senior Managed Service Consultant

Senior Managed Service Consultant

Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1 / 2 days) and central London for team meetups, company-wide training, and events.

Our client is seeking a Senior Managed Service Consultant with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup & Replication to join their high-performing Managed Services team. With 7+ years’ experience, you’ll play a pivotal part in delivering world-class support to enterprise clients, ensuring their hybrid cloud environments achieve peak availability, performance, and resilience.

You’ll work at the forefront of innovation, applying your technical expertise and proactive mindset to solve challenges, optimise performance, and enhance service delivery. You’ll also lead key team functions—liaising with clients, improving delivery efficiency, mentoring colleagues, and shaping the Managed Services roadmap.

If you’re self-driven, collaborative, and confident engaging with clients to deliver results, this is a great opportunity to make an impact in a growing organisation

Key Responsibilities

• Work with the Managed Services Technical Lead to improve delivery efficiency and improve operational resilience and performance through key initiatives
• Provide oversight, operational support and administration of customer VMware environment stacks, ensuring optimal availability, performance, and security.
• Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and virtual networking.
• Assisted management of incidents, service requests, and change controls in alignment with ITIL-based processes.
• Assist in review and generation of change request forms and post incident reviews
• Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement.
• Maintain and update accurate, detailed technical documentation and configuration records.
• Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements.
• Collaborate with consultants, service managers, and cross-functional technical teams to ensure seamless service and support.
• Participate in out-of-hours support rotation as required.

Required Skills, Experience, and Technical Expertise:

• vSphere 7/8 hands-on operational and management experience
• VSAN operational and management experience
• NSX operational and management experience (DFW, NAT, Routing, troubleshooting)
• Veeam Backup and Replication operational and management experience (job management and configuration, restore testing, SureBackup, troubleshooting)
• Design, deploy, operate and management experience of Omnissa Horizon, AppVolumes, DEM and associated technologies
• Validated VMware certifications (example: VCP-DCV, VCP-NV)
• Experience utilising Aria Operations to monitor and detect issues in environments

Highly Desirable:

• Veeam Certified Architect
• ITIL Foundation or experience working in ITIL-governed environments
• VCF hands on operational and management experience (patching, maintenance activities, troubleshooting)
• Aria Operations for Logs
• Aria Operations for Networks
• Dell server / VxRail operational experience (firmware, troubleshooting)
• Veeam on AWS and/or Azure

Desirable:

• Azure / EntraID / M365 operations
• AWS native operational management
• Site Recovery Manager
• VMware Cloud Director
• Aria Automation (blueprint creation and maintenance)
• Microsoft SQL operational experience (such as release and manage database deadlocks, backup jobs, manage database instance sizing, and perform backup and restoration activities)
• Experience with Jenkins – pipeline design and execution
• Competency in one of more of PowerShell / Bash / Python scripting languages
• Hands on experience with Hashicorp Packer

Professional Competencies

• Exceptional customer-facing communication and interpersonal skills, both written and verbal.
• Strong time management and organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Capable of working independently with minimal supervision, as well as contributing effectively to a high-performing, remote-first team.
• Skilled in delivering clear, concise technical updates and guidance to clients in both virtual and in-person settings.
• Capable of producing and maintaining documentation of operational processes presentable both internally and to customers.

Work Environment

• Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1 / 2 days) and central London for team meetups, company-wide training, and events.
• Flexible working hours around core support requirements.
• Equipment and software provided to support effective home working.

Company Benefits

• 25 days annual leave plus UK bank holidays
• Company pension scheme
• Private medical insurance
• Ongoing technical training and certification support
• Regular team social events and wellbeing initiatives
• Recognition and performance reward schemes