2nd/3rd Line IT Support Engineer

2nd/3rd Line Support Engineer

Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract.

Key Responsibilities:

• Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon.
• Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure.
• Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance.
• Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions.
• Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing.
• Work closely with other support teams and vendors to escalate and resolve issues efficiently.
• Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization.

If you are interested in the role and would like to know more then please click apply.