AWS Consultant

AWS Consultant (Amazon Connect Specialist)

Contract: 6 months

Location: Remote

Rate: £400 per day

Your New Role

A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement.

You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation.

Your Responsibilities

• Lead the design, configuration, and delivery of Amazon Connect environments within AWS.
• Engage with customer and business stakeholders to capture, refine, and document requirements.
• Produce high-quality solution and architecture documentation.
• Collaborate with developers and engineers to ensure design alignment during build and test phases.
• Advise on AWS architectural best practice and contact-centre optimisation.
• Support automation and integration initiatives to enhance scalability and performance.

You Will Have

• Strong, recent experience designing and delivering Amazon Connect solutions.
• Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch.
• Confidence leading technical and business discussions with stakeholders.
• Experience producing clear technical design and architecture documentation.
• Ability to work hands-on alongside development teams during delivery.

Desirable Skills

• Experience with JavaScript and/or Python for custom integrations or automation.
• Knowledge of Terraform, AWS CDK, or other CI/CD tooling.
• Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow.
• AWS certifications (Solutions Architect Associate or Professional) highly beneficial.