Audio-Visual Service Engineer

Your New Role

We're looking for an experienced AV Service Engineer to join an established team delivering professional audio-visual solutions across corporate and public-sector environments.

This is a hands-on role focused on servicing, maintaining and troubleshooting AV systems, including video conferencing, audio processing and control systems. You'll work across customer sites, primarily in London and the Southern Counties, alongside providing remote technical support and assisting with system commissioning and installations when required.

Your Key Responsibilities

Carry out planned preventative maintenance (PPM) and reactive service visits on AV systems.

Diagnose and resolve faults across audio-visual, video conferencing and control systems.

Provide onsite and remote technical support to customers.

Configure, update and maintain AV equipment, software and firmware.

Work with video conferencing and unified communications systems, including Microsoft Teams Rooms, Google Meet and Cisco solutions.

Support AV control, switching and DSP systems.

Complete service reports and maintain accurate records of work undertaken.

Prepare equipment, assist with commissioning and support installation projects where required.

Plan service visits and manage customer requirements professionally.

Your Background

Previous experience in AV service engineering, AV support or a similar technical role.

Strong fault-finding and troubleshooting skills across AV systems.

Experience with AV control and switching platforms such as Crestron, Extron or QSC.

Knowledge of video conferencing solutions, including Microsoft Teams Rooms, Google Meet or Cisco.

Familiarity with DSP systems and platforms such as Biamp or QSC.

Good customer-facing communication and problem-solving skills.

Full, valid UK driving licence and ability to travel to customer sites.