Change Management Consultant (London Market Insurance)

My client is seeking an experienced Change Management Analyst with deep London Market Insurance expertise to support a large-scale business transformation programme. The programme is focused on process standardisation, operating model optimisation, and embedding new ways of working across underwriting and associated business functions.

This role will play a key part in driving business readiness, stakeholder engagement, adoption, and sustainable behavioural change across underwriting, operations, claims, finance, delegated authority, and support functions. The successful candidate will understand the complexities of the London Market ecosystem and be able to translate transformation objectives into practical, business-led change activities.

Key Responsibilities

• Support the delivery of change management activities across a multi-stream transformation programme within the London Market insurance environment.
• Conduct stakeholder analysis and develop engagement plans across underwriting and associated business functions.
• Partner with programme leads, business SMEs, underwriting teams, operations, and technology stakeholders to assess change impacts and business readiness.
• Support the design and execution of change strategies focused on:
  • Process standardisation
  • Operating model optimisation
  • Adoption of new ways of working
  • Organisational alignment
• Develop and maintain change impact assessments, stakeholder maps, communication plans, and adoption metrics.
• Facilitate workshops, process walkthroughs, and business engagement sessions.
• Support the creation of training materials, user guidance, and business readiness collateral.
• Track adoption risks, resistance themes, and readiness indicators, escalating issues where appropriate.
• Work closely with PMO, business analysts, and transformation leads to ensure alignment between business change and programme delivery.
• Contribute to governance reporting and provide updates on change progress, engagement, and adoption outcomes.
• Promote a culture of continuous improvement and operational consistency across the programme.

Required Experience

• Strong experience as a Change Management Analyst or Business Change Analyst within London Market Insurance.
• Deep understanding of London Market processes, operating models, and regulatory considerations.
• Proven experience supporting business transformation programmes involving underwriting and associated insurance functions.
• Experience delivering change initiatives focused on:
  • Process harmonisation / standardisation
  • Target operating model implementation
  • Business process optimisation
  • Organisational change and adoption
• Strong understanding of underwriting workflows and associated functions such as operations, claims, finance, bordereaux, delegated authority, or exposure management.
• Experience conducting impact assessments, stakeholder engagement, communications, and business readiness activities.
• Ability to engage effectively with senior stakeholders, underwriting teams, and operational users.
• Strong workshop facilitation, communication, and documentation skills.
• Experience working within complex, matrixed programme environments.