DMS Business Support Analyst

DMS Business Support Analyst

£40,000 - £50,000 + Benefits

Westbury, BA13

Permanent, Full Time

Overview

We're working with a leading commercial vehicle dealership group that's looking for a DMS Business Support Analyst to take ownership of its Dealer Management Systems and wider business applications. You'll ensure smooth day-to-day operations, resolve issues efficiently, and play an active role in system development and integrations across the group.

This role suits someone with Keyloop (CDK Global) experience and a solid understanding of automotive retail operations, particularly across service, parts, and sales environments.

Key Responsibilities

• Administer, maintain, and optimise all DMS environments across the group.
• Monitor and resolve End of Day (EOD) issues to maintain system availability.
• Manage DMS licensing, user setup, roles, and permissions.
• Respond to and resolve DMS-related service desk tickets promptly.
• Own major incidents and communicate effectively with all stakeholders.
• Manage and maintain third-party interfaces within the DMS environment.
• Update and oversee Franchise Data modules across multiple brands.
• Support IT change projects through accurate documentation and communication.
• Build strong relationships with Keyloop to enhance system performance and efficiency.
• Collaborate with manufacturers on business system integrations and provide end-user training.
• Assist with system projects such as new dealership setups, software rollouts, and platform upgrades.
• Evaluate new tools or enhancements that could improve business performance.

About You

• Experience supporting Dealer Management Systems (DMS) in an automotive setting.
• Practical knowledge of Keyloop (CDK Global) products is essential.
• Strong understanding of dealership workflows and data flows between departments.
• Analytical thinker with excellent problem-solving and communication skills.
• Highly organised, self-driven, and able to prioritise effectively.