Field Based IT Desktop Support Engineer

My Client is a dynamic and growing IT services company providing tailored technology solutions to businesses across Scotland. Due to continued growth, they are seeking a motivated and customer-focused Field-Based IT Desktop Support Engineer to join their team. This is an excellent opportunity for a skilled support professional looking to expand their experience in a varied and client-facing role.

The Role:
As a Field-Based IT Desktop Support Engineer, you will be responsible for delivering hands-on support to clients across the Glasgow and Edinburgh areas. You'll be working closely with end-users to resolve technical issues, maintain IT systems, and support the Microsoft infrastructure technologies critical to their daily operations.

Key Responsibilities:

• Provide on-site and remote 1st and 2nd line desktop support for client environments.

• Troubleshoot and resolve hardware, software, and network issues across desktops, laptops, printers, and mobile devices.

• Support Microsoft technologies including Windows 10/11, Microsoft 365, Active Directory, and Exchange Online.

• Install, configure, and upgrade IT hardware and software.

• Maintain clear and accurate documentation of work carried out.

• Escalate complex issues to the appropriate internal teams when necessary.

• Deliver excellent customer service and build strong client relationships.

Requirements:

• Proven experience in a desktop support or IT field engineer role.

• Strong knowledge of Microsoft infrastructure technologies (Windows OS, Microsoft 365, AD, Exchange, etc.).

• Experience with basic networking (TCP/IP, DNS, DHCP).

• Familiarity with remote support tools and ticketing systems.

• Excellent communication and interpersonal skills.

• Full UK driving licence and willingness to travel regularly across Glasgow and Edinburgh.

Desirable:

• Microsoft certifications (e.g. MS-900, AZ-900, MD-100/101) are a plus.

• Experience supporting virtual environments (e.g., Hyper-V or VMware).

If you have the skills and experience we are looking for, please send an up to date CV for an immediate response and more information on a great role with a fantastic Client and end Clients.