Field Service Engineer - Desktop Engineer

My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently.

My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites.

• Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally.

• Collaborating with clients to understand their environments, anticipate needs, and recommend improvements.

• Supporting and mentoring other engineers when required, ensuring high standards across the service desk.

• Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment.

• Running, patching, and terminating cabling for new hardware installations.

• Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions.

• Demonstrable experience in a Service Desk or Field Engineer role

• Strong understanding of IT principles and Microsoft Windows Server/Desktop environments

• Excellent troubleshooting and diagnostic skills, both remote and on-site

• Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching

• Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments

• Strong knowledge of Intune, Conditional Access, and related security frameworks

• Comfortable running, patching, and terminating cabling as part of new hardware installations

• A current and valid UK driving license (essential)

The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided.This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.