L1 Support Engineer - Laptop Re-Imaging Project

Interim L1 Support Engineer - Laptop Re-Imaging Project

Contract: 1 Month Initial (with possible extension)

Positions: 9 Engineers

Start Date: 27/10/2025

Location: Aberdeen, fully on-site

Overview

We are seeking nine Level 1 Support Engineers for a 1-month laptop re-imaging project, starting 27 October 2025. Engineers will be responsible for re-imaging end-user devices, ensuring a smooth deployment process, and providing deskside support for any post-imaging issues. This is a hands-on role suited to candidates with strong troubleshooting ability and excellent end-user communication.

Key Responsibilities

• Re-image laptops using approved corporate build processes.
• Verify successful deployment of Windows and core applications.
• Provide deskside support for post-imaging login, configuration, and access issues.
• Troubleshoot and resolve hardware/software issues.
• Escalate unresolved incidents to L2 teams as required.
• Accurately log work and resolutions in the ticketing system.
• Deliver professional customer service to minimise downtime for users.

Skills & Experience Required

• Previous experience in L1 / Desktop / Deskside / Field Support roles.
• Familiarity with Windows 10/11, Office 365, Active Directory.
• Hands-on experience with device imaging/deployment tools (SCCM, Intune, Autopilot or similar).
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.