L2 Engineer - DBS Cleared

2nd Line Support Engineer - DBS REQUIRED

3 months, extension possible
Dulwich, on-site
160 per day, Inside IR35

Tasks detailed below, start date is as early as next week. Must be DBS Cleared.

Your Responsibilities
Resolve onsite IT incidents & service requests
Own tickets end-to-end (or escalate appropriately)
Work to SLAs, prioritising effectively
Create clear documentation & knowledge articles where missing
Support classroom technology (AV, projectors, interactive boards)
Ensure classrooms are "lesson-ready" daily
Support staff devices and shared/student devices
Understand safeguarding, filtering, and usage concerns a benefit
Act as the "face of IT" - build strong relationships with staff and leadership
Be visible, approachable, and responsive - not reactive only; be a team player to support other colleagues in IT where you can
Demonstrate ownership, initiative, and accountability