L2 Engineer - DBS Cleared

2nd Line Support Engineer - DBS REQUIRED

3 months, extension possibleDulwich, on-site£160 per day, Inside IR35Tasks detailed below, start date is as early as next week. Must be DBS Cleared.Your Responsibilities* Resolve onsite IT incidents & service requests* Own tickets end-to-end (or escalate appropriately)* Work to SLAs, prioritising effectively* Create clear documentation & knowledge articles where missing* Support classroom technology (AV, projectors, interactive boards)* Ensure classrooms are "lesson-ready" daily* Support staff devices and shared/student devices* Understand safeguarding, filtering, and usage concerns a benefit* Act as the "face of IT" - build strong relationships with staff and leadership* Be visible, approachable, and responsive - not reactive only; be a team player to support other colleagues in IT where you can* Demonstrate ownership, initiative, and accountability