Field Service Engineer

Field Service Engineer

Location

London (Client Sites / Field Based)

Salary

£42,000 £45,000 per annum (dependent on experience)

Working Hours

Monday Friday
40 hours per week

About the Opportunity

We are recruiting on behalf of our client, a leading global audio-visual integrator delivering innovative AV, UC, and event technology solutions across a wide range of international client partnerships.

Our client provides end-to-end technology solutions, from design and integration through to ongoing support services, helping organisations enhance communication, collaboration, and workplace experiences.

They are seeking an experienced AV Field Service Engineer to join their Field Engineering team. This role will be responsible for maintaining high levels of customer service through on-site engineering support and remote technical assistance.

Due to the nature of the support services environment, the successful candidate will work within strict SLA and KPI requirements, ensuring timely fault resolution and maintaining excellent client relationships.

This is an exciting opportunity for an experienced AV Field Service Engineer to join an established operation with the opportunity to contribute to continuous service improvement and operational excellence.

Role Overview

The Field Service Engineer will provide technical support across client sites, ensuring AV systems are maintained, faults are resolved efficiently, and customer expectations are consistently exceeded.

The role requires strong technical knowledge, excellent communication skills, and the ability to manage priorities in a fast-paced, client-focused environment.

The successful candidate will be responsible for ensuring faults are resolved to client satisfaction, protecting the commercial impact of customer accounts, and maintaining accurate records through effective ticket management.

Key Responsibilities

• Carry out field service engineering activities as required.
• Provide on-site service engineering support across client locations.
• Travel to client sites, including European travel where required.
• Provide site and event coordination and technical support.
• Complete preventative maintenance visits as required.
• Support rotation across client sites.
• Conduct site surveys.
• Deliver small works installations, including client handover.
• Work on a rotational shift basis as required.
• Provide administration support required to maintain effective engineering operations.
• Provide remote technical support and fault resolution where required.
• Manage and maintain fault tickets, ensuring updates are completed accurately and within required timescales.
• Build and maintain strong client relationships through professional communication and effective service delivery.
• Support escalation management and ensure issues are resolved efficiently.

Essential Skills and Experience

• Strong technical knowledge of AV, VC, and UC technologies.
• Experience working within an AV field engineering or technical support environment.
• Ability to manage client communications and escalations professionally.
• Calm and effective approach when working under pressure.
• Ability to take ownership and responsibility for technical issues.
• Strong multitasking and prioritisation skills.
• Excellent communication skills, both written and verbal, including telephone and email communication.
• Meticulous attention to detail.
• Strong organisational skills.
• Flexible approach with the ability to adapt to changing priorities.

About the Organisation

Our client designs, integrates, and supports blended technology solutions across AV, UC, and related technologies, providing end-to-end services and 24/7/365 support to enhance global communication and collaboration.

Through technology consultancy, integration, and post-deployment support, they deliver reliable solutions that help organisations operate effectively.

They are recognised as one of the AV industry s leading international delivery and support operations, supporting a diverse global client base across multiple countries and continents.

Their dedicated customer service and technical support teams manage, monitor, and protect business-critical AV systems, products, and technologies around the clock, ensuring clients receive consistent and reliable service.

Reporting Structure

Department: Field Engineering